FAQs

Frequently Asked Questions (FAQ)-Favo.co

1. What is Favo.co?

   Favo.co is an online marketplace focused on providing curated, high-quality products for babies and kids. Offering essentials like clothing, educational toys, and baby gear, Favo.co prioritizes safety, convenience, and sustainability, ensuring that all products meet strict standards. It aims to make parenting easier by providing trustworthy and eco-friendly solutions for families.

2. How do I place an order?
   Placing an order on Favo.co is simple:
   Browse through our curated collections or search for specific products.
   Select the product you want, choose the quantity, size, or color (if applicable), and click add to cart.
   Once you've finish shopping, click on your cart and proceed to checkout.
   Enter your shipping and payment information, then confirm your order.
3. What payment methods do you accept?
   We accept a variety of payment methods for your convenience:
   Major Debit/Credit cards (Visa, Mastercard, American Express)
   Paypal
   Bank transfers in selected regions
4. How long will it take to receive my order?
   Shipping time depends on your location and the shipping method chosen at checkout. Generally:
   Domestic orders: 3-7 business days
   International orders: 3-6 Weeks
   After placing an order, you will receive a confirmation email with tracking details to monitor your shipment.
5. Do you offer international shipping? 
   Yes, Favo.co offers international shipping to most countries. Shipping fees and delivery times will vary depending on the destination. You can check shipping availability and costs at checkout.
6. Can I track my order?
   Absolutely! Once your order has been shipped, we will send you a confirmation email with a tracking number and a link where you can monitor the status of your package.
7. What is your return policy? 
   At Favo.co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please ensure the item is on its original condition, unworn or unused, and in its original packaging. Visit our Returns & Exchanges page for more details and instructions on how to process a return.
8. How do I contact customer service?
   Our customer service team is here to assist you with any questions or concerns. You can reach us via:
   Email: contact@favo.co
   Live chat on our website
   Phone: +6598592389/+66644875777
   We are available Monday to Friday, 9AM to 6PM (local time).
   We generally reply within 3 business days (email).
9. Can I change or cancel my order after placing it?
   Yes! if your order has not been processed for shipping, you can change or cancel it. Please contact our customer service team as soon as possible with your order number to make adjustments. Once the order has been shipped, it cannot be changed or canceled.
10. Do you offer discounts and promotions?
    Yes! We regularly offer discounts, seasonal sales, and exclusive promotions for our customers. To stay updated on the latest deals, sign up for out newsletter and follow us on social media.
11. Is my personal information secure?
    At Favo.co, we take your privacy and security very seriously. We use advanced encryption technologies to protect your personal information. For more details, you can read our privacy policy and terms of service.
12. How do I leave a review for a product?
    We love hearing from our customers! To leave a review:
    log into your Favo.co account.
    Go to "My Orders" and select the product you want to review.
    Click on "leave a review" and share your feedback.
    Your feedback helps us improve and allows other customers to make informed purchasing decisions.

Still have questions?
Reach out to us at contact@favo.co for further assistance. and our team will be happy to help!